The Mobile Materials Handling group of Nordco, a customer focused business utilizing continuous improvement and creative thinking to foster a culture of exceeding customers’ expectations, is looking for a Field Service Technician.

The Field Service Tech will diagnose and repair railcar movers (Shuttlewagon) along with competitive brands in an effort to provide excellent customer service. This position requires a self-motivated, assertive individual that is computer literate, and have excellent communication and customer relation skills. Also, it is required that a person in this position have a valid driver’s license with a good driving record.   DOT licensing may be required.

Competitive pay based on skills, training, and experience level. Nordco has outstanding benefits that include: 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training, as well as Tuition Reimbursement for Training Programs.

Shuttlewagon is a dynamic, growth oriented organization with a focus’ on promoting from within. We are a leader in the industry with the largest range of Rail Car Movers with unparalleled parts inventory!

Employees enjoy an open-door policy where everyone’s opinions matter.

Employees are also provided with developmental training and mentoring to prepare for the next role as well as growing skill sets.

Key Responsibilities: 

• Analyze and diagnose (troubleshoot) equipment malfunctions or failures
• Perform preventative maintenance as scheduled or recommended
• Repair, replace, transmissions, final drives, steering, clutches, hydraulic components, electrical systems and air systems
• Determine correct parts, order and complete task in a timely manner, as well as, returning all unused parts in a timely manner
• Communicate with the customer and internal aftermarket team regarding all aspects of the work being performed

Knowledge, Skills and Abilities: 

Education:

• High School Diploma or Equivalent
• Technical school and/or training preferred

Experience:

• 3-5+ years of Mechanical Experience
• 2-3 years of field service experience
• Ability to service and repair heavy equipment.
• Ability to read and understand schematics and technical documentation.

Behavioral Attributes:

• Ability to communicate effectively to team members and management
• Dedicated and highly self-motivated
• Ability to hold themselves accountable for results
• Ability to think critically and troubleshoot problems
• Ability to work in a team setting
• Ability to independently solve problems
• Ability to organize and stay focused
• Desire to win

Travel:

• All service work is completed onsite at customer locations, via company vehicle
• FST’s are supplied with a service vehicle, and have the potential to travel up to 5hrs one-way, to support customer needs
• 85% of travel is within a 200 mile radius
• Overnight stays may be required
• Other duties as assigned

Working Conditions:

• Employee is regularly required to stand, walk, stoop, crouch, bend, work underneath equipment, reach above shoulders, and climb
• This is a safety sensitive position
• Employee must frequently lift and/or move up to 50 pounds unassisted
• Employee requires the use of hands and fingers to handle or feel objects tools or controls
• Employee will be exposed to industrial environments as well as to outside temperatures in all weather conditions

Disclaimer:  Every position at Nordco includes other duties as required in order for the company to be successful.  Not every duty is captured within the job description.  This job description was captured at a point in time and duties and responsibilities will evolve over time.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.