POSITION SUMMARY:

The Vendor Services Lead oversees a team of Vendor Administrators who, manage preventive maintenance, service documentation, and customer support for our CES customers. The Vendor Services Lead will maintain professional relationships with partners and third-party service providers to ensure all vendors are meeting performance standards.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee day-to-day vendor performance, work with vendors and internal resources to ensure proper transaction handling
• Lead assigned team members in the provision of consistent high-quality services within targeted productivity, efficiency and accuracy metrics
• Support vendor intakes & dispatch process for scheduled/corrective maintenance
• Review and recommend changes in controls, policies, procedures and systems to provide the most efficient, cost effective administration of VM
• Ensure that all vendors are meeting expectation of performance responsibilities outlined in services contracts or statement of work
• Complete special projects as assigned by Vendor Services Manager

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

REQUIRED EXPERIENCE

• Bachelor's Degree required OR minimum 2 years of supervisory experience
• Experience guiding and coaching others
• Experience in improving and maintaining and effective documentation processing systems
• Experience in leading mid-scale divisional projects

REQUIRED SKILLS & ABILITIES

• Proficient computer skills in MS Office Suite and in an electronic ERP system
• Ability to sit, stand, lift, bend and stoop numerous times throughout the day
• Flexibility in work schedule to meet department needs

In all actions, demonstrates a primary commitment to patient safety and service quality by maintaining Compliance, Policy, and all other documented Vendor Management processes and procedures

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

Primary Job Location:

Hennepin County Medical Center (HCMC)

Additional Locations (if applicable):

Job Title:

Vendor Services Lead

Company:

Agiliti

Location City:

Minneapolis

Location State:

Minnesota

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