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Job Description
Client Services Specialist (00001ZAL)
Qualifications
Organization: IntrinsiQ
Equal Opportunity Employer/Minority/Female/Disability/Veteran
The Client Service Specialist will be part of a small and efficient team of professionals who provide remote support for all facets of the InfoDive system. By leveraging customer service skills and having an understanding of today's technologies, the Client Services Specialist will solve a wide variety of challenges in a fast-paced environment via phone and online support of the InfoDive software application and associated services, as well as ensuring client satisfaction of InfoDive product and features.
- Provide day-to-day technical support for external customized client software
- Provides phone, email and on-line/Web assistance in resolving application and technology support issues
- Provides customer training as needed for on-boarding of new customers or refresher for existing customers
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions
- Documents, tracks and monitors client incidents in various systems (for example, Sugar, Time Tracker)
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Provides follow up calls to customers when appropriate and escalate problems as necessary.
- Communicates highly technical information to both technical and nontechnical personnel.
- Articulates technology and product positioning to both business and technical users within a practice
- Works in conjunction with sales team as a business operations advisor and product advocate for Division's products
- Works with IntrinsiQ Analyst as needed to ensure data capture for reports, including custom
- Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately
- Assists in delivery of product demonstrations to practices
- Assists with implementation of special projects and/or contracting relating to technology offerings within the practices
Qualifications
- Requires a minimum of four (4) years progressively responsible related medical practice experience.
- Bachelor's degree in business administration, economics, health care administration, operation research, public health administration, or other related field, OR four (4) years of experience in a directly related field preferred. High School Diploma or General Education Development (GED) required
- Must have at least 3 years' experience as Practice Administrator or Billing Manager or equivalent
- Experience with Medicare Part B and Private Payer Billing and reimbursement policies and procedures
- Working knowledge of at least one Practice Management Software System
- Knowledge and experience with Payer contract structure
- Excellent analytical skills
- Knowledge and understanding of the practice of community based oncology practices preferred
- Knowledgeable on the various types of computer hardware and software customary to medical practice environment.
- Proficient in Microsoft Office applications
Organization: IntrinsiQ
Equal Opportunity Employer/Minority/Female/Disability/Veteran
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4 years
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