Responsible for maintaining AppDynamics infrastructure and application monitoring solutions as they pertain to network, and storage issues, effective planning, installation, configuration, operation, and maintenance of systems software, and related infrastructure within a mixed Windows/Linux environment. The position will provide escalated technical support to employees by handling systems-related issues and analyzing and resolving system and application monitoring support deficiencies. This position will regularly conduct testing and develop solutions to enhance monitoring performance and functionality.

 

Responsibilities:

• Implement, configure and maintain AppDynamics monitoring solution for business deployments across physical, virtual and cloud environments.
• Provide troubleshooting support, suggestions and problem correction methods, and ability to execute confidently on corrective action tasks
• Perform preventative maintenance and patching and conduct health checks to ensure optimal performance for tool relative to AppDynamics monitoring platform and infrastructure performance
• Manage relationships with functional teams to consistently deliver monitoring change requests and new project deployments in a timely, organized, and staged manner across multiple platforms to meet customer expectations
• Maintain documentation detailing configuration states of given environments
• Interface and work effectively and proactively with all cross-functional groups including application support, networking, and storage engineering teams
• Strong attention to detail combined with excellent organization skills

 

Education:

• High School diploma or GED required
• Bachelor’s degree
• Certifications from AppDynamics preferred but not required

 

Experience:

• 3-5 years in Infrastructure Technology systems administration
• 3-5 years maintaining enterprise infrastructure monitoring tools
• AppDynamics configuration and administration
• Broad Infrastructure Technology familiarity

 

Knowledge & Skills:

• Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
• Proven ability to perform a wide variety or interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
• Accomplished in implementing practical procedures or systems, which are moderately complex and require extended skill in order to ensure proper completion.
• Basic understanding of the roles of various functional groups within own area
• Functional knowledge of SQL and able to create and execute custom queries for a multitude of business needs

 

Scope of Impact:

• May informally act as a resource and guide and instruct others incidental to performing work responsibilities.

Has personal responsibility for:

• Accurate, timely and responsive services in specialized areas.
• Providing expertise in a technical or administrative field.
• Work results that typically are not directly verified or checked by others.

 

Strategic Planning:

• Work is standardized, but employee is expected to choose action within defined standards or accepted practices.
• Identifies and solves moderately complex procedural issues.
• Problems are likely to involve some investigation and data gathering.
• Sets priorities to reach goals and makes decisions on quality and accuracy.
• May suggest improvements to existing processes and solutions.

 

Customer Focus:

• Frequent interaction within work unit on complex matters.
• May have frequent customer contacts requiring tact and courtesy in complex situations.
• Can identify solutions to non-standard requests.

High School (required)
Bachelors of Information Technology (preferred)

3 - 5 years: Infrastructure Technology systems administration (preferred)
3 - 5 years: Maintaining enterprise infrastructure monitoring tools (preferred)
AppDynamics implementation, configuration and administration (preferred)
Broad Infrastructure Technology familiarity (preferred)