JobSummary:

MedStar Health is looking foraManager PracticetojoinourMMG (MedStar Medical Group)team!

As aManager Practice,you willplan,manage,and coordinate all patient care activities formedicaloffice location. Implements andmaintainsorganizational policies and procedurespertaining topersonnel, federal and state regulations, daily operations, and support of medical care.

Joinoneof the largest healthcare systems in the Baltimore-Washington metroregion,also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your nextgreat careermove!

Primary Duties:

• Providesoversight for the daily operations of the medical office and ensures patient access to care. Responsible for creating andmaintaininga professional environment in the medical office. Adjusts operations tomaintainpeak performance. Establish andmaintainappropriate levelsof equipmentand supplies.Assistswith growth and development of the practice.Coordinates and leads meetings regularly to keep team informed of MHS and MMG goals, practice goals and policy changes.Coordinates the schedule for new providers andmodifiesexisting provider schedules asappropriate. Monitorsscheduling practices and staffing levels to ensure patient needs and financial goals are met.Ensures patient satisfaction with the medical group's performance on all levels. Respondstimelyto patient concerns and requests for information. Engages in service recovery activities asappropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.

• Responsible for compliance with all policies and procedures for medical office operations, including quality and safety related tasks.Supports and partners with Office of Corporate Business Integrity to educate and inform associates/providers of compliance standards and ensures all associates complete annual training. Appropriately notifies Compliance and/or Legal on issuesregardingcompliance, privacy, risk management and/or legal issues.Assists with Integrity Hotlineinvestigations, resolutions,and compliance, legal, and safety event investigations.Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.

• Responsible for office financial performance. Partners with Director of Operations, Physician Leadership and Finance to prepare annual budget; ensures practice is meeting monthly budget targets and works with Facility Medical Director and Director of Operations to coursecorrect. Prepares andmonitorsmonthly statistical reporting of key operations and financial factors for the medical office. Responsible for the financial performance of the medical office in the following key areas: Cash collection,timelychargecapture, data entry, coding/documentation, bank deposits, and daily, weekly, and monthly reporting. Coordinates accounts payable activities according to organizational procedures.

• Responsible for Personnel Management. Supervises all non-provider staff within the office. Ensures staffaretrainedin emergencyprocedures andidentifiesthe need foradditionalskills training.Evaluatesand activelymanagesassociate performance. Actively encourages associate growth and development. Maintains and coordinates all staff schedules to accommodate patient flow.Mayinclude direct patient care services. Actively engages in recruiting, hiring, orienting, promoting,reviewing,weekly payroll,andterminatingstaff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses. Fosters staff engagement and productivity.

• Develops,executes,andmonitorsAction Plans related to Associate Engagement Surveys. May oversee the patient billing and collection function. Works with the staff to ensure patient billing and collection function is continuallymonitored. Works with PUBS and other Revenue Cycle personnel to ensure optimization of billing cycle. Oversees training and education of staff on insurance changes and regulations.

Qualifications:

• High School Diploma or GED, Bachelors degree in Healthcare Administration or related field preferred.

• 3-4 years healthcare/medical office experience required.

• 2 years general management experience required; preferably in an ambulatory care setting.

• Courses in medical terminology preferred.

• Excellent organizational and management skills.

• Proficiency with office equipment, Microsoft Office, and medical office software.