Now hiring IT Configuration Management Process Analyst!

Summary:
Provide a single point of contact for a single IT Service Management process, responsible for planning and coordination of day-to-day activities required to carry out, monitor and report on the process for which they are responsible. Make changes in the process as required, and manages the process end-to-end so as to ensure optimal overall performance. Responsible for managing all process documentation and supporting all enhancements to the process. Partners with the Technical Subject Matter Experts to provide process requirements for building or modifying tools that support the process.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: Yes
• Job is based Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
• Remote: Open to remote applicants in the United States, except for the following states: Wyoming, North Dakota, and Ohio

Preferred Qualifications:

• Responsible for the ITSM Configuration Management process and how it functions within ServiceNow using CMDB Discovery, IT Operations Management, and ServiceNow CMDB integrations.
• Be able to effectively communicate, present, and work with Leadership, Business users, and Technical teams on Application Services, infrastructure CIs, and how they map together.
• Maintain data integrity of CMDB though documented process monitoring and consistent follow-up with users.

• Regularly create, train, and provide process documentation and be responsible for training the Configuration Management process throughout the organization.
• Provide clear and accurate reporting of all configuration items (Service, Applications, and Devices) within the CMDB as needed.

• Associate degree in related technical/business area plus 0-2 years of experience in IT. 3 years additional experience can be substituted in lieu of degree

• Assists with the design, development and maintenance of one of the processes and related procedures within the ITSM Lifecycle.
• Assists with the planning and management of support for the process and for the toolset supporting the process
• Assists with coordinating interfaces between ITSM process and other service management processes
• Assists with the monitoring of the effectiveness of the process and makes recommendations for improvement.
• Assists with the production of management information through the definition of CSFs and KPIs for the process within area of responsibility

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

USD $38.86/Hr.

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

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