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Columbus, OH. Remote.
Contract-to-hire
| Position Overview: Provide a 1-3 sentence summary of the role that will capture the attention of potential candidates. |
| The Sr. Network Reliability Engineer will work within a dedicated team of automation and reliability engineers tasked with improving the availability, reliability, and scalability of Wendy's global network infrastructure. The Sr. Network Reliability Engineer will implement and support operational toolsets, develop network configuration improvements, and provide critical capacity planning to ensure network redundancy, load, latency, and monitoring are managed across all Wendy's network ecosystems (backbone, cloud, Internet, campus). |
| Key Responsibilities: Describe main responsibilities (typically 4-6) including how responsibilities are performed and results expected. Note responsibilities that occur across departments and geographies. Include descriptive action verbs (i.e. forecast, calculate, measure, operate). | ||
| 1. | Provides Tier 3 support and troubleshooting for all network services. | 5% |
| 2. | Participate in oncall rotation to support off hours from 5P-7A ET and weekend. | 5% |
| 3. | Provides tertiary resolution of tickets in ITSM ticket queue(s) within defined SLA's and acts as level of ticket escalation for Level I & Level II engineers. | 10% |
| 4. | Engages in sprint work via Jira Kanban board and completes work within sprint parameters. This is project/enhancement/automation/optimization, etc. type of work. | 35% |
| 5. | Engage OEM TAC/TAM's when needed to resolve issues or work through sprint work challenges. | 5% |
| 6. | Perform onsite work directly or with support of smarthands when necessary. | 10% |
| 7. | Periodically reviews architecture, data flows, and general design for optimization, correctness, standards updates, etc. | 20% |
| 8. | Evaluate tech stack, research relevant industry trends, and make recommendations to optimize tech stack. | 10% |
| Decision Making Authority: Describe decisions approved or recommended by this position. | ||
| 1. | Define new processes and approaches | |
| 2. | Modify SOP's/Runbooks | |
| 3. | Utilize judgement in P1/P2 scenarios for workaround or solution implementation | |
| 4. | Network architecture overhauls and significant changes | |
| 5. | Technology stack changes | |
| 6. | Significant Routing, IaC optimization or changes | |
| Qualifications:Ensure the knowledge, education, skills and experiences are required for the position, not an individual. Education - Level and type of formal education or certifications Knowledge - Specialized knowledge of the processes, procedures, methods, practices, or principles Skills - Specific physical and/or mental proficiencies Experience - Type and amount of related work experience | ||
| 1. | Education: Masters Degree AND/OR Relevant Experience AND Relevant industry certifications (Cisco, Fortinet, Palo Alto, GCP, CompTIA) | |
| 2. | Experience developing complex automated solutions for event notifications, escalation, and resolution of network events | |
| 3. | 7+ years focused on firewalls, wireless networking, routing, and switching | |
| 4. | 7+ years implementing commercial and open-source network monitoring and operational tools | |
| 5. | 7+ years of experience in network engineering or network-centric software development | |
| 6. | Strong analytical skills with good verbal and written communication abilities. | |
| 7. | 7+ yrs of experience with high-availability network designs and associated protocols; Dual-ISP, first-hop redundancy, geo-diverse failover, cloud regionality/availability zones | |
| 8. | 7+ yrs of experience with network collection protocols; NetFlow, Syslog, Model Driven Telemetry | |
| 9. | 7+ yrs of network protocol experience and understanding of fundamental configuration techniques with some of the following: SIP, SSIP, BGP, OSPF, ISIS, VLAN, VRF | |
| 10. | 7+ yrs of experience with network automation and version control tools such as Ansible and Git to deploy networks at scale. | |
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.