Do you want to contribute to a larger purpose to save the lives of infants in the NICU? This is Prolacta Bioscience's mission! Take a look at this opportunity with our IT team, which is seeking a passionate individual, to fill the role of our Systems Administrator III.

The Systems Administrator III is responsible for design, implementation, and maintenance of the IT infrastructure of Prolacta Bioscience. In addition, this position is responsible for the implementation and maintenance of the infrastructure which includes network, connectivity, servers, and infrastructure. To accomplish their role, the Systems Administrator III must evaluate and manage 3rd Party Managed Service Providers (MSP) and issue work to the MSP to ensure the infrastructure is both implemented and maintained properly. This role provides server, network and level 3 helpdesk support to our personnel, resolving system and client issues in a professional and timely manner, designing and implementing standard procedures, and tracking helpdesk tickets to closure. This role will work closely with the IT Senior Management and be responsible for the decision and execution of software, hardware and network patching and upgrades throughout the enterprise.

Who Is Prolacta Bioscience?

We give babies a brighter future by unlocking the biological power of human milk. Established in 1999, Prolacta Bioscience is a privately held life sciences company that has touched the lives of more than 100,000 premature infants globally. Prolacta is the world's leading hospital provider of 100% human milk- based nutritional products. Based in Southern California, we employ more than 300 people globally, many of whom have dedicated their lives to neonatal care.

For more information, please visit www.prolacta.com

How you will contribute

This role will provide you with the opportunity to contribute to the growth of our organization and develop your professional skills by...

• Devise the strategic layout of the infrastructure for Prolacta Bioscience
• Manage and assign work to MSPs
• Tier 3 Level Helpdesk support including but not limited to Prolacta's internal network, internet , remote access methods, telephone connectivity, and virtual and/or physical servers.
• Responds to and diagnoses problems through discussions with end-users and internal IT team
• Provides help-desk support for local users; applying diagnostic techniques to identify common problems, investigate causes, and recommend solutions.
• Supports and manages various Applications such as Active Directory, Exchange/Outlook/OWA and line of business applications.
• Proactively monitors and administers servers, desktop computers, printers, routers, switches, firewalls, phones, software deployments, security updates and patches.
• Proactively monitors network and server performance

Other duties and responsibilities

• Design policies and procedures and provides technical training to internal IT personnel
• Assists with network troubleshooting and support
• Design and maintain backup storage, back-up and disaster recovery systems are functioning optimally
• Effectively communicates and escalates issues to the IT Senior Management
• Maintains current knowledge of relevant hardware and software applications as assigned
• Interfaces and communicates clearly with department peers, internal employees, and external partners to escalate problems as needed and resolve issues
• Provides weekly updates on action items to team members and IT management
• Other duties as assigned

What you bring to the role

• College degree in computer science, business or other discipline preferred, combined with 7+ years' work experience
• Master's degree preferred
• Minimum of 7+ years in an infrastructure role

• MCSA/MCSE, CISSP, or CompTIA Network certifications desired
• Firm knowledge of Windows server OS, server applications, server hardware, mobile devices network devices
• Knowledge in networking, both LAN and WAN.
• Experienced with hardware and software solutions related to Windows OS workstations, Microsoft Exchange, wireless networks, printers, then clients and virtual desktops
• Solid understanding of SSL VPN configurations, management and maintenance practices
• 5+ years' experience troubleshooting switches, routers, Ethernet and High-Speed connections (MPLS, fiber, cable, copper).
• Experienced with VMware ESX
• Firm knowledge in Active Directory
• Experience with Microsoft Office Suite 365
• Experience with helpdesk / problem tracking software preferred.

How Prolacta benefits you

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From up to 100% healthcare coverage starting on your first day and 401(k) match, we value our employees' health and financial wellbeing. We offer four weeks PTO during your first year of employment and support our new parents with a generous time-off program. We encourage employees to participate in our employee affinity groups, take volunteer time off, and provide access to different educational opportunities.

What else do you need to know

Location: Duarte, CA

Schedule: M-F, 8-5

Travel: Minimal

FLSA: Exempt

Salary: $120,000 - $135,000