General Description: The Manager of Process Improvement develops and implements the strategic planning for continuous improvement for the hospital system. Utilizing a lean six sigma strategic approach, defines, measures, analyzes, improves, and controls continuous improvement outcomes. Identifies opportunities and communicates recommended solutions appropriately with facility and system leaders. Follows company standard processes and utilizes standard tools to ensure consistency across the company. Collaborates with department managers to continually improve results. Facilitates and trains constituents in continuous improvement initiatives in pursuit of organizational goals. Participates in quality improvement initiatives. The position is also responsible for complying with all policy and procedures, managing resources, promoting teamwork and maximizing internal and external customer satisfaction.

Essential Responsibilities:

• Identifies continuous improvement opportunities and recommends solutions to the appropriate facility and system individuals.
• Process improvement team facilitation, coaching and change management.
• Provides training, at the department level, continuous improvement tools.
• Continuously monitor performance using recognized tools and software.
• Researches and transfers best practices to support performance improvement projects and renders reports based on analysis and research.
• Works collaboratively with operational and medical staff leaders to implement strategies for process and process and outcome improvement.
• Expert facilitator and maintains objectivity and process focus at all times.
• Directs standardization of operational policies and procedures across the system as appropriate.
• Utilizes comparative data to target performance improvement opportunities.
• Ensures the delivery of consistent and accurate management reporting to accelerate decision making.
• Provide weekly and monthly status updates on continuous improvement activities across the system.
• Actively participates in benchmarking across other hospital systems
• Project management of key strategic initiatives.

Minimum Qualifications:

Education: Industrial Engineer degree; or other relevant Healthcare Management education. Masters Degree preferred with 3-5 years of related experience. Bachelors considered with significant experience and proven expertise in the field.

Experience: Minimum of 5 years relevant work experience, Minimum 1-5 years of hospital experience preferred. 3-5 years of performance improvement (PI) preferred. 1-3 years of healthcare-related experience preferred. Demonstrated experience in the application of process improvement methodologies such as Lean or Six Sigma, PDSA/PDCA, data collection, data analysis and team facilitation skills preferred.

License(s)/Certification(s)/Registration(s) Required: Lean Six Sigma preferred; PMP or other project management related certificates a plus.

Knowledge, Skills and Abilities:

• General operational analysis skills
• Broad based healthcare operational acumen and understanding of functional areas
• Knowledge of patient care processes
• Advanced data analysis skills
• Microsoft Office skills with heavy emphasis in MS Excel, Word, PowerPoint as well as Visio and Project
• Proficient in written and verbal skills
• Advanced analytical skills
• Experience with continuous improvement management systems required