Operations Coordinator
Raleigh, NC 
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Job Description
Job Posting Information

Posting Number PG193956SP
Internal Recruitment No
Working Title Operations Coordinator
Anticipated Hiring Range $51,286- $60,000
Work Schedule Monday - Friday, 8am-5pm; overtime as required to meet deadlines
Job Location Raleigh, NC
Department
About the Department
The overarching goal of the Molecular Education, Technology and Research Innovation Center (METRIC) is to offer clients seamless access to qualitative and quantitative analysis for a diverse range of molecules, supporting research across multiple platform technologies and molecular scales. By coordinating three key platform technologies (Mass Spectrometry, NMR spectroscopy and X-ray crystallography), METRIC provides an integrated, measurement science facility that fosters research and collaboration throughout the greater university community.

METRIC provides researchers access to the following services:

  • Mass spectrometry: small molecule identification and structural analysis, targeted and untargeted metabolomics, proteomics, lipidomics, imaging.


  • NMR spectroscopy: small molecule and macromolecular solution structures, protein-ligand interactions, protein dynamics.

  • X-ray crystallography: small molecule and macromolecular crystal structure determination.

  • Education, training and outreach: METRIC offers training to new users, enhances graduate and undergraduate education through providing formal instruction, organizing educational materials, short courses and workshops to support users, maintaining protocols for routine sample handling, and hosting regular forums for users to interact and share new methods.
Essential Job Duties
The Operations Coordinator oversees day-to-day operations within METRIC, focusing on Financial, Operations, Administration, Customer Services, and other critical needs.

Financial Duties and Responsibilities:
  • Work closely with METRIC/ORI staff to manage financial accounts, plan, and monitor expenditures.
  • Assist in rate calculations, ensuring compliance with state and federal regulations.
  • Initiate and track financial transactions, including marketplace orders, travel reimbursements, vouchers, services order forms, and internal billing.
  • Complete internal billing to ledger accounts on a regular basis, monitor facility usage receipts, and report them as summary tables to METRIC leadership monthly.
  • Generate and send invoices to external clients, monitor receipts, and follow up with aged invoices. Extensive knowledge of METRIC's lab management system (Mendix) and various university financial systems is required.
  • Aid in billing internal clients, acting as the point of contact for inquiries and liaising with Lab Managers.
  • Assist the Business Officer with financial matters, including purchasing supplies.


Operations:
  • Communicate program information, policies, and procedures, providing customer service to clients.
  • Coordinate maintenance of major instrumentation, ensuring continuity of operations.
  • Serve as the building liaison, addressing facility issues to prevent operational disruptions.
  • Monitor and facilitate the proper recording of safety plans, chemical inventories, and equipment inventories.

Administrative:
  • Track SOPs, service agreements, manuscripts, projects, grants, and educational outcomes, generating reports as needed.
  • Coordinate staff recruitment and onboarding, managing building/room card key access.
  • Assist in planning and implementing symposia, workshops, and outreach activities.
  • Catalog and maintain Standard Operating Procedures (SOPs), workflows, and routine documentation within METRIC.
  • Serve as an administrator for METRIC's Lab Management system, resolving issues and managing scheduling rules.
  • Provide consultation on deploying the university-wide Mendix lab management system, sharing insights and perspectives.
  • Assist METRIC's Director and research group with administrative tasks.

Customer Services:
  • Independently create and send monthly newsletters, utilizing technical analytics for optimal delivery times and audience engagement.
  • Be the point of contact for shared facility communications across campus.
  • Manage and troubleshoot METRIC's lab management program (Mendix), addressing user needs and implementing changes.
  • Provide guidance to METRIC users, assisting with the implementation of a "Get Started" feature on the website.
  • Continuously analyze and solve problems to enhance the user-friendliness of the Mendix platform.

Communication and Marketing:
  • Solicit feedback from METRIC staff on Mendix, newsletters, and best practices.
  • Independently create and implement marketing strategies, demonstrating success in increasing subscribers and followers.
  • Help maintain METRIC's website, including writing/editing posts and adding events to the calendar.
  • Collaborate with OIT, the WordPress group, multiple PIs, and finance representatives for data analytics, website enhancements, addressing Mendix issues, and financial matters.
Other Responsibilities
Other related duties as assigned.
Qualifications

Minimum Experience/Education
Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
  • Must possess exceptional communication skills, including written and verbal, and be highly organized and detail-oriented.
  • Must be able to work independently, use initiative, prioritize tasks, and anticipate potential pressure points in workflows.
  • Ability to develop and maintain productive collaborative work relationships with all clients (internal and external who utilize services) by listening, understanding and responding to apparent and underlying needs and continually seeking to provide the highest quality service to all.
  • Ability to learn contemporary applicable technologies (i.e., software, equipment, processes, etc.) and make recommendations for improved operational processes in support of METRIC's continued growth.
Preferred Qualifications
  • Experience with laboratory and/or research program management.
  • Working Knowledge of Google Workspace or other collaboration and productivity software.
  • Background in a STEM field helpful but not essential.
Required License or Certification
N/A
Valid NC Driver's License required No
Commercial Driver's License Required? No
Recruitment Dates and Special Instructions

Job Open Date 05/02/2024
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 05/08/2024
Notice to Applicants
Please note that the work history on your resume, must also be included in your application.
Special Instructions
Please attach a cover letter, resume/CV and contact information for three professional references. Email inquires should be sent to Joe Barycki, Director, METRIC, at joe_barycki@ncsu.edu.
Position Details

Position Number 00110773
Position Type SHRA
Position Classification Band Title University Program Specialist
Position Classification Band Level Journey
Position Classification Salary Range $ 36,381 - $ 91,526
Salary Grade Equivalency GN11
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Time Limited Position No
Time-Limited Appointment Length (if applicable)
Department Id 210201 - METRIC Management and Cross Platform
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

 

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Job Summary
Company
North Carolina State University
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Hours per Week
1.0
Work Hours (i.e. shift)
Monday - Friday, 8am-5pm; over
Salary and Benefits
$ 36,381 - $ 91,526
Required Education
Bachelor's Degree
Required Experience
1+ years
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