Job Description: To promote a high level of customer service while assisting guests on the Gaming floor to enhance the gaming experience for guests and promote a pleasant working environment. To provide information regarding promotions and events within Bally's Tiverton.

Qualifications:

• Demonstrate knowledge concerning the basic functions of video lottery terminals and game themes
• Circulate throughout the assigned room(s) on the Gaming floor, remaining visible to guests
• Demonstrate knowledge concerning Tiverton Casino services, features, attractions, promotions and special events to respond accurately to guest/member's inquiries
• Assist patrons with game problems
• Help patrons with directions and information
• Check machines for lights out, monitor problems, and other obvious problems and give list to Gaming Manager
• Be aware of suspicious activity and notify security of such
• Recognize signs of problem gaming and alcohol intoxication
• Follow the general rules & regulations of Tiverton Casino
• Follow the rules & regulations of the Dept. of Business Regulations and RI Lottery
• Have knowledge of Evacuation Procedures and any responsibilities
• Perform other tasks that shall be assigned from time to time

Requirements:

• Must demonstrate the ability to maintain physical stamina and proper mental attitude to work under pressure and/or when dealing with difficult situations and meeting deadline.
• Must be able to stand and/or walk for prolonged periods of time and to frequently bend, reach and kneel.
• Must maintain a professional, well-groomed appearance, adhering to the Tiverton appearance standards.
• Must demonstrate regular, predictable attendance.
• Must be able to work late nights, weekends and holidays.
• Customer service experience preferred.

License Requirements:

Rhode Island Department of Business Regulations Gaming Operations License

Working Conditions:

• May be exposed to noise, smoke, and odors.
• Environment may be loud for long periods of time
• Working with others and independently.