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Job Summary
Job Description
What will you do?
Application Management:
- Subject Matter expert for overall business usage and loan origination functionality of the ICE Encompass application
- Lead the execution of Encompass Enhancement project as the product owner of the ICE Encompass system change and enhancement backlog and apply business agility methodology to respond to changing business, risk, and compliance needs.
- Ensure efficient usage, accurate functionality, and optimal performance for the end users of the ICE Encompass application.
- Actively seeks input from business and stakeholders, including end users, floor managers, risk partners, data operations, etc., to ensure Encompass changes align to existing policies and procedures while retaining a Client Centric and User Centric focus.
- First point of contact for Encompass functionality issues (incidents), and opportunities (changes) from users and process owners in Real Estate Financing
- Main point of contact for Vendor Management team for any issues/opportunities to improve vendor relationship and optimize vendor deliverables.
- Responsible for request and obtain approval for any change/enhancement budget and prepares change requests in response to business needs.
- Review and provide concurrence on all project requirements that introduce changes to the Encompass application; recommend approval to VP, Real Estate Finance for Implementation Plan and Launch Approval sign-off.
- Performs all necessary UAT and PIV on implemented ICE Encompass changes.
- Acts as the Encompass SME for approved initiatives, and assists in performing UAT and PIV for other projects directly / indirectly impacting ICE Encompass
- Communicate and escalates issues to Director Process Excellence and Program Management, and Real Estate Finance Management team as appropriate.
Operational Excellence:
- Act as a Voice of Business and Voice of Client, advocate pressing for Operation excellence and process optimization changes through efficient and effective usage of the Encompass application.
- Assesses ambiguous system processes and provides clarity to team and stakeholders as required.
- Build and maintain a documentation repository for Encompass, including reusable requirements to support future initiatives, following the enterprise standards.
- Document end state to support training and procedures creation.
- Challenges and escalates the need for mobilization when presented with compliancy, status quo, or indifference to the quality-of-service delivery and/or the client experience. Drives/oversees timely and effective resolution.
- Responsible for training of back office on application functionality on an ongoing basis.
What do you need to succeed?
- Demonstrates strong Encompass Application knowledge
- Previous experience in Loan Origination/Loan Processing
- Agile or IWF project delivery experience an asset, Quality Assurance (QA) / Testing experience an asset
- High attention to detail, Communication skills
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to build close relationships with clients
The good-faith expected salary range for the above position is $65,000 - $115,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
* Drives RBC's high performance culture
* Enables collective achievement of our strategic goals
* Generates sustainable shareholder returns and above market shareholder value
Job Skills
Active Learning, Business Process Design, Business Processes, Communication, Compliance Requirements, Decision Making, Deliverables Management, End-to-End Testing, Group Problem Solving, Interpersonal Relationship Management, Loan Origination, Managing Change Requests, Operational Risks, Organizational Change Management, Originations, People Management, Process Management, Process Optimization, Project Requirements, Real Estate Financing, Risk Compliance, Systemic Change, Time Management, Vendor Management, Vendor RelationshipsAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.