Responsibilities Include:

Leadership

• Embrace a culture of change, agility, inclusiveness, and innovation that aligns to Retail and the organization's vision and strategic goals.
• Collaborate with supervisory team to set clear objectives for the branch and employees; monitor progress and track results.
• Promote a balance between the employee and member experience by engaging with the team to support a positive environment.
• Inspire others to grow and develop to build bench strength.

Operations

• Manage the day-to-day operations of the teller unit. This includes monitoring appropriate cash levels, daily proof, member escalations and supervisory risk assessment for member transactions.

• Ensure that the tellers can effectively process financial transactions by utilizing Bethpage systems in accordance with established policies and procedures. This includes but not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards, processing Speed Deposit and Night Drop transactions, if applicable.
• Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations.
• Guide tellers to make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. Ex: making determinations for check holds while adhering to funds availability policy.
• May act in the capacity of a teller or LMS, when necessary, and as the lead supervisor based on branch needs.

Employee Experience

• Collaborate with the supervisory team to effectively onboard new employees.
• Engage with the team to drive positive employee experiences.
• Transfer learning to the team through direct development or leveraging other training/development opportunities available.
• Provide coaching and career development conversations with direct reports on a consistent basis. This may include creating development plans, performance improvement plan, and disciplinary actions as needed.

Member Experience

• Develop tellers to provide exceptional member experiences by cultivating relationships, identifying member needs to make beneficial recommendations and warm transfers to branch representative or business partners.
• Work with the teller team to have the ability to communicate with members to share knowledge and information.

o Features and benefits of products and services.

o Technology and self-service options

o Marketing promotions

o Business partner services

• Contribute to the management of the branch traffic flow with lobby management. This includes welcoming members, checking in members waiting for platform services, and at times assisting to ensure that the platform, teller, and drive-up traffic are managed with limited wait times.

Compliance

• Collaborate with the supervisory team in maintaining branch controls. This includes, but is not limited to branch self-audits, reconciliations, daily proof, daily reports, verifying currency, balancing individual cash box/cash recyclers (TCR), CTR's and SAR's.

Strategy

• Participate in the overall success of the branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.
• Collaborate with the supervisory team to create, implement, and manage strategies.