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Customer Service Advocate II
Columbia, SC
Job Description
Title: Customer Service Advocate II
Location: Columbia, SC, 29229
Duration: 3 months assignment
Shift: Monday-Friday 8Am -5Pm
Note:
PREFERRED/NICE TO HAVE skill sets/qualities: Call center experience and high-volume call center experience, Workday experience.
Duties:
Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Location: Columbia, SC, 29229
Duration: 3 months assignment
Shift: Monday-Friday 8Am -5Pm
Note:
PREFERRED/NICE TO HAVE skill sets/qualities: Call center experience and high-volume call center experience, Workday experience.
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Performs research as needed to resolve inquiries.
- *65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
- Accurately documents inquiries.
- *15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, research and/or assists with priority inquiries and special projects as required by management.
- *10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- *5% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- *5% Assist with the training of new employees and cross training of coworkers.
Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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