Job Description Interacts with patients to provide accurate and complete patient information, secures payments for services provided and maintains the highest quality of service for customers. Job Responsibility 1.Create and distribute correspondence to customers (e.g, emails; dunning letters; system generated letters; invoices) to inform them of needed. actions (e.g, upd

Coordinates and facilitates lobby operations and guest service activities supporting patient and family centered care. Monitors the overall service delivery operations of the lobby and entrance areas. Conveys key strategic messages to patients and family members as well as service line managers and staff, consistent with a culture of patient centeredness and hospitality.

Job Description Monitors the activities and performance of physician practices to ensure that billing related functions are performed in an efficient manner consistent with department policies and procedures. Job Responsibility Interfaces with physicians and administrators to ensure financial growth and stability; apprises physicians of new and revised procedures. Monitor

Lead Epic implementation for Healthy Planet and familiar with running workgroups and Orion Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Healthy Planet applications Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuratio

Receives and responds to escalated pharmacy inquiries from all communication venues e.g. phone queue, portal, claim queue, department e mail box or fax Coordinates and assists initial screening of MAP enrollment requests via all communication venues; as well as administrative preparation for clinical staff Conducts in bound and out bound calls for program requirements inc

Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues Service Providers in a multi channel environment including call, concurrent chat, as required Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices) Seek to understand and identify the needs of the provid

Provide expertise and support by conducting audits across several departments, including call, claim, eligibility, intake and system configuration Provide feedback and reports to team members on audit results Analyze information to build recommendations to reduce errors and improve process performance Responsible for all aspects of quality assurance This role is equally c

Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Understands and follows all Switchboard departmental processes implemented Prioritizes by assessing and analyzing information to identif

Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Understands and follows all Switchboard departmental processes implemented Prioritizes by assessing and analyzing information to identif

Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Prioritizes by assessing and analyzing information Demonstrates technical knowledge and competence in the departmental procedures Enters

Answer 35 50 incoming phone calls per day from customers and identify the type of assistance the customer needs. Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems. Research complex issues across multiple databases and work wi

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, c

Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Understands and follows all Switchboard departmental processes implemented Prioritizes by assessing and analyzing information to identif

Serves as the first point of contact for patients in a fast paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billin

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influenc