Position Summary The Deposit Operations Assistant position is responsible for general operational functions including system maintenance, IRA document review and processing, and Fraud/BSA daily functions. This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time.
General Duties/Key Accountabilities
Complete system maintenance requests on client data
Review IRA documentation and validate system accuracy
Review daily Fraud Reports and BSA Alerts and escalate fraudulent or suspicious activity
Provides courteous and timely service to all internal Departments
Responds to employee requests via email and/or phone
Additional duties as assigned
High school diploma or equivalent required
Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees
Bank Operations experience encouraged
FiServ Precision experience encouraged
Must be able to multi-task in a busy environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Understands computer and other equipment capabilities and limitations
Exceptional organizational and time management skills; ability to function well in a fast-paced environment
Must have a valid driver’s license and reliable transportation
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Initiative – is a self-starter; recognizes what and when things need to be done; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position.
Judgment – makes well thought out and timely decisions; has good perspective and remains focused on critical issues; consistently adheres to and supports company policies/procedures; requires little to no supervision to produce high quality work.
Accountability – Accepts responsibility for his/her own actions; can be relied upon to complete the job required; will follow through on what he/she says they will do and holds others accountable in the workplace.
Self Aware – recognizes how his/her actions impact others; is in tune with his/her strengths and weaknesses and takes actions to improve; learns from mistakes and shows commitment to change behaviors.
Growth and Customer Focus – Provides excellent customer service to everyone; supports business and revenue growth by sharing and supporting innovative ideas; focuses on opportunities to suggest new services to customers.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position summary does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees assigned to this position will be required to perform any other job related duties as assigned by management. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Requirements To perform the essential functions of this position, an employee must meet the following physical and mental requirements:
Frequently communicate with employees by phone and exchange accurate information in these situations
Occasionally lift and/or move files up to 50 pounds
Constantly operates a computer and other office equipment, such as a calculator, copy machine and printer
Frequently move inside the office to access files or office equipment
Occasionally drive to/from and work in multiple branches/locations
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status