Deposit Operations Assistant - Ankeny
Ankeny, IA  / Urbandale, IA  / Grimes, IA 
Posted 1 day ago
Job Description
EEO/AA employer

Position Summary
The Deposit Operations Assistant position is responsible for general operational functions including system maintenance, IRA document review and processing, and Fraud/BSA daily functions.  This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time. 

General Duties/Key Accountabilities
  • Complete system maintenance requests on client data
  • Review IRA documentation and validate system accuracy
  • Review daily Fraud Reports and BSA Alerts and escalate fraudulent or suspicious activity
  • Provides courteous and timely service to all internal Departments
  • Responds to employee requests via email and/or phone
  • Additional duties as assigned

  • High school diploma or equivalent required
  • Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees
  • Bank Operations experience encouraged
  • FiServ Precision experience encouraged
  • Must be able to multi-task in a busy environment
  • Maintain a complete understanding of regulatory and compliance policies and procedures
  • Understands computer and other equipment capabilities and limitations
  • Exceptional organizational and time management skills; ability to function well in a fast-paced environment
  • Must have a valid driver’s license and reliable transportation

 To perform the job successfully, an individual should demonstrate the following competencies:
  • Initiative – is a self-starter; recognizes what and when things need to be done; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position.
  • Judgment – makes well thought out and timely decisions; has good perspective and remains focused on critical issues; consistently adheres to and supports company policies/procedures; requires little to no supervision to produce high quality work.
  • Accountability – Accepts responsibility for his/her own actions; can be relied upon to complete the job required; will follow through on what he/she says they will do and holds others accountable in the workplace.
  • Self Aware – recognizes how his/her actions impact others; is in tune with his/her strengths and weaknesses and takes actions to improve; learns from mistakes and shows commitment to change behaviors.
  • Growth and Customer Focus – Provides excellent customer service to everyone; supports business and revenue growth by sharing and supporting innovative ideas; focuses on opportunities to suggest new services to customers.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position summary does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees assigned to this position will be required to perform any other job related duties as assigned by management. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.  

Physical and Mental Requirements
To perform the essential functions of this position, an employee must meet the following physical and mental requirements:
  • Frequently communicate with employees by phone and exchange accurate information in these situations
  • Occasionally lift and/or move files up to 50 pounds 
  • Constantly operates a computer and other office equipment, such as a calculator, copy machine and printer 
  • Frequently move inside the office to access files or office equipment
  • Occasionally drive to/from and work in multiple branches/locations

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status


Special Notes/Instructions
Experience with Fiserv Precision bank software preferred
Job Summary
Start Date
February 2020
Employment Term and Type
Regular, Full Time
Hours per Week
Required Education
High School or Equivalent
Required Experience
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