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Loan Operations Manager - Nevada
Nevada, IA
Job Description
Position Summary
This position is responsible for maintaining the quality of the bank’s loan documentation and the needed maintenance of all loans. This is done by assisting and supporting the lending staff.
This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time.
General Duties/Key Accountabilities
Knowledge/Skills/Abilities
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position summary does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees assigned to this position will be required to perform any other job related duties as assigned by management. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Requirements
To perform the essential functions of this position, an employee must meet the following physical and mental requirements:
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status
This position is responsible for maintaining the quality of the bank’s loan documentation and the needed maintenance of all loans. This is done by assisting and supporting the lending staff.
This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time.
General Duties/Key Accountabilities
- Review daily reports
- Verify and mailing of loan notices
- Handles all paperwork, transactions and computer documentation for new loans and appropriate maintenance for existing loans in the assigned market to be compliant.
- Examples: Lien searches, order title opinions, pull credit reports and pull flood determinations (these are examples, not an all-inclusive list)
- Assist in maintaining accurate & compliant loan files
- Monitors missing and expired documentation in imaging software and reports finding to the appropriate loan officer(s)
- Processing of closed loans and any lien releases within 30 days
- Imaging and quality control of all documents in the respective market(s)
- Monitors missing and recurring documentations in document imaging system and reports back to loan officers
- Provide exceptional customer service when needed to both internal and external customers
- Monthly loan clearing account reconciliation
- Additional duties as assigned
Knowledge/Skills/Abilities
- High school diploma or equivalent required
- Working knowledge of loan policies, procedures and bank products
- Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
- Exceptional organizational and time management skills; ability to function well in a fast-paced environment
- Strong attention to detail
- Knowledge of lending and imaging software with the ability to do updates and troubleshoot programs
- Strong math skills; add, subtract, multiply and divide in all units of measure
- Ability to work flexible hours and travel to multiple bank locations as needed
- Travel to/from and work in multiple locations; must have a valid driver’s license and reliable transportation
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Initiative – is a self-starter; recognizes what and when things need to be done; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position.
- Judgment – makes well thought out and timely decisions; has good perspective and remains focused on critical issues; consistently adheres to and supports company policies/procedures; requires little to no supervision to produce high quality work.
- Accountability – Accepts responsibility for his/her own actions; can be relied upon to complete the job required; will follow through on what he/she says they will do and holds others accountable in the workplace.
- Self Aware – recognizes how his/her actions impact others; is in tune with his/her strengths and weaknesses and takes actions to improve; learns from mistakes and shows commitment to change behaviors.
- Growth and Customer Focus – Provides excellent customer service to everyone; supports business and revenue growth by sharing and supporting innovative ideas; focuses on opportunities to suggest new services to customers.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position summary does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees assigned to this position will be required to perform any other job related duties as assigned by management. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Requirements
To perform the essential functions of this position, an employee must meet the following physical and mental requirements:
- Frequently communicate with customers by phone and exchange accurate information in these situations
- Occasionally lift and/or move files up to 50 pounds
- Constantly operates a computer and other office equipment, such as a calculator, copy machine and printer
- Frequently move inside the office to access files or office equipment
- Occasionally drive to/from and work in multiple branches/locations
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status
Job Summary
Company
Start Date
December 2019
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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