Primary Location:
Comerica Great Lakes Campus
Locations:
Farmington Hills, MI US
Additional Locations:
Comerica Great Lakes Campus
Job Type:
Full-time
WorkBest Job Category:
Category B – 3-4 days in office on designated days/1-2 days remote
Job Category:
Operations
Required Experience:
0-2 years
Overtime Status:
Non-Exempt
Job ID:
238493
Global Funds Transfer Wire Investigation Associate
Global Funds Transfer Wire Investigation Associate
The Global Funds Transfer Wire Investigator uses analytical skills to independently research, process and resolve investigation cases. Investigations include disputed transactions and processing errors related wire transfers.
The Global Funds Transfer Wire Investigator uses analytical skills to independently research, process and resolve investigation cases. Investigations include disputed transactions and processing errors related wire transfers.
Position Competencies
Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work.
Position Responsibilities:
- Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations.
- Performs analysis, troubleshoots, and resolves case types in one of the following channels: Visa, ACH, Wire, or Paper Investigations.
- Responsible for individual workload and contributing to resolution of team workload.
- Escalates more complex cases to a specialist or manager in a timely manner.
- Communicates effectively and professionally in all interactions, written and verbal, with staff, management, and customers.
- Meets all departmental deadlines, service level agreements, and Key Performance Measures (KPM).
- Demonstrates transformation behaviors and contributes to the overall good of the team/department.
Position Qualifications
- High school diploma or equivalent (GED)
- 2 years of operations experience or financial services experience
- 1 year customer service experience in a telephone and face-to-face environment
- 1 year of experience working with Microsoft Office Products (Outlook, Word and Excel)
Comerica Great Lakes Campus11:00am – 7:00pm Monday – Friday
