Department: Conventions and Business Operations
Reports To: Senior Sales Administrative Coordinator
Employment Type: Non-exempt
Classification: Intern
Education Level: Some college
Years of Experience: 0-3 years
Travel Requirements: n/a

This position offers a hands-on learning experience supporting the Exhibit Sales team with administrative and customer service-related tasks.

PRE-SHOW:

• Provide excellent customer service by responding to inquiries via email, phone or website instant chat in a timely, professionaland efficient manner.
• Assist with the coordination and execution of exhibitor/sponsor communication.
• Assist with processing of exhibitor/sponsor contracts and payments.
• Assist with planning and execution of onsite rebooking for 2020 exhibit space.
• Assist in maintaining a strong and accurate database of customer information.
• Assist the Sales team by identifying leads from a variety of different sources and identifying the appropriate contact information.
• Assist with development of onsite materials.
• Other duties as assigned.

ON-SITE:

• Assist with the setup and management of onsite rebooking for 2020 exhibit space.
• Provide excellent customer service to exhibitors and sponsors.
• Other duties as assigned.

Interpersonal Relationships/Interactions

Demonstrates a genuine interest and sensitivity in the thoughts, opinions, values and needs of coworkersand customers and views differences in these areas as both inevitable and acceptable.Avoids speaking, writing or doing other things that could be seen as disrespectful, exclusionary,discriminatory or offensive in nature. Deals with others in a professional manner. Recognizes andshows respect for the strengths and contributions of others. This is in clear contrast to behaviors thatleave people feeling that their thoughts, opinions, values and needs are of little interest or aresomehow inappropriate and unacceptable; a tendency to habitually say, write or do things that aredisrespectful to individuals who are not present or who are otherwise unaware what has beencommunicated; and/or a strong tendency to notice and recognize missed expectations and failures.

Customer Focus

Personally demonstrates that external or internal customers are a high priority. Identifies customer needsand expectations and responds to them in a timely and effective manner. Anticipates and prevents delaysor other things that can adversely affect the customer. Consistently acts with the customers in mind.Establishes and maintains effective relationships with customers and gains their trust and respect. Keepscustomers informed about the status of pending actions. This is in sharp contrast to behavior patterns thattend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result inunmet needs or expectations.

Communication

Communicates effectively and appropriately. Uses good judgment as to what to communicate to whomand to when as well as the best way to get that accomplished (written, verbal). Speaks in a clear andcredible manner, selecting the right tone for the situation and audience. Provides appropriate feedbackwhen needed. Listens to others and allows them to make their point. This is quite different than those whotend to select the wrong means of communicating, or who communicate information to inappropriatepeople. It also contrasts with those whose messages are not clear or lack credibility, as well as those whodemonstrate poor listening skills and are unreceptive to feedback.

Organization Skills

Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts newresponsibilities and adapts well to changes in procedures. Gives appropriate priorities to various workdemands. Follows through on commitments. Values the time of others by: coming prepared to meetings,being on time, responding to emails and communications in a timely manner. This is quite different fromthose who struggle to stay focused when faced with multiple priorities; focus only on one or two jobpriorities while neglecting others; and/or hesitate, complain or refuse to accept new procedures orassignments.

Must be customer and team-oriented, possess strong interpersonal skills and ability to work with staff and customers at all levels.

Completed or working towards an undergraduate degree.

Experience in a sales and/or customer service environment required.

Ability to efficiently handle multiple priorities in a fast paced environment.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Experience with a CRM program is a plus.

Internship generally runs mid- January through mid-April.

Must be available to work at least 25-30 hour work week Monday-Friday.

Possible travel to Las Vegas for NAB Show - April 6-11, 2019.

Hourly rate = $14.00

Please email your cover letter and resume (PDF documents only) to . You may fax it to (202) 775-2983 if you prefer. Please include the title of the position that you are applying to in the subject line of your email or fax cover sheet. Incomplete applications may not be considered. We require all applicants to provide cover letters and resumes in portable document format (PDF). Microsoft Word documents will not be opened or reviewed.

The National Association of Broadcasters is a trade association that advocates on behalf of free, local radio and television stations and also broadcast networks before Congress, the Federal Communications Commission and the Courts.

NAB is an equal opportunity employer.